before you order
Orders
Every piece is handmade to order by me, once you have placed your order.
Please allow 2-3 weeks for the making and dispatch of your purchase.
Care instructions
All pieces are made to last for years, but for that they're going to need your help. You can machine wash them in a gentle cycle using cold water but it would be best to wash them by hand. Do not tumble dry. Your clothes will appreciate this.
Shipping
I ship worldwide. Each order is sent with a tracked service. You will receive an email once your order has been dispatched with the tracking information so you can follow your parcel's journey.
I'm not responsible for any delays of packages once sent, or parcels that may get lost in the post office.
Standard Shipping estimates
Spain 1-3 working days once posted
Europe 5-10 working days once posted
Rest of the world 7-14 working days once posted
UK purchases procedure:
Due to the latest governmental decisions taken by the United Kingdom, transactions made from the UK are subject to the same regulations as those applied to non-EU countries.
Taxes are at your charge.
Privacy Policy
At The Epoch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app or visit our website.
1. Information We Collect
When you use our app or make a purchase, we may collect:
Name
Email address
Shipping address
Payment information (processed securely via third-party services)
App usage data (to help improve your experience)
2. How We Use Your Information
We use your information to:
Process orders and send updates
Provide customer support
Improve our app and services
Send occasional marketing emails (only if you opt in)
3. Sharing Your Information
We never sell your data. We may share your information only with trusted third-party services that help us operate our business (like payment processors or shipping platforms), under strict confidentiality agreements.
4. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or deletion
Withdraw consent for marketing communications at any time
5. Cookies & Tracking
We may use cookies or similar technologies to improve the user experience. You can manage cookie preferences in your browser settings.
6. Contact Us
If you have any questions about this Privacy Policy, feel free to contact us at:
7. Updates
We may update this policy from time to time. If we make changes, we’ll post the updated version here with a new effective date.